Δαφνη Ευτυχια Αρθουρος

[On a three-legged-stool metaphor for user-experience...]

"If you view UX as a tacked-on piece, it makes everyone's job harder. If you try to assign success or failure to one piece of the stool, it makes it harder for the whole to gel. It creates adversarial thinking, which damages team formation. Most importantly, it leads to a fragmented experience for customers. Hit them with enough sharp edges, and they'll leave.

"Or you can work to make the stool amazing from top to bottom, and reap the rewards of happy, productive users."

-- Alex Feinman, "Come for the features, stay for the experience", 2017-10-30