Apparently the printer hasn't been used much (it hadn't even been installed), and I'm pretty sure the ink cartridges are both nearly full. But what I was getting was, as you described, just the black parts, with grey where a darker colour should be but white where light colours or primary colours would go, and it looks like the printer has been sitting a long time (with the ink cartridges installed). So I was thinking that the colour cartridge may be dried up as opposed to used up, but I wasn't sure whether they did that (I wasn't sure whether the ink was a liquid or a powder).
Assuming you meant what you typed when you wrote "dried up", there's my Clue. So when I hand the equipment back, I'll tell them to pick up a new ink cartridge and see if it suddenly starts printing in colour again.
(no subject)
Assuming you meant what you typed when you wrote "dried up", there's my Clue. So when I hand the equipment back, I'll tell them to pick up a new ink cartridge and see if it suddenly starts printing in colour again.