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Rustin uses Verizon for his POTS, and they consistently switch him off his flat-rate long distance plan without asking him first (this has happened four or five times now). Since he calls me (up here in Ontario) and his friend Craig (in Milwaukee) from his place in NYC a lot, that can add up. He'll be going along just fine, and then get a phone bill for $3000. Then when he calls them to try to get it fixed, they tell him he can have his plan reinstated as soon as he pays what he owes them. Pretty sneaky, huh?

Also, they've made it pretty much impossible to deal with a disconnect notice in NYC by strategically closing all their Verizon storefront operations and turning them over to cheque-cashing places, most of which won't handle payments on disconnect notices because of liability issues.

Also, he's had any amount of problems with his actual phone line, plus their claiming several times that he had two accounts with them (one in an old number that had long since been inactivated), and all kinds of other trouble.

I don't know if that's just a NYC thing, but he and various other people I know who are on Verizon have had no end of trouble with them. I realise that the plural of anecdote is not data, but it might be "pattern of corporate malfeasance." Needless to say, they don't exactly give me the warm fuzzies either.

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