You don't like the color stationary he's using, so you don't read the letter.
It's the color stationary he happened to have at hand. He didn't get up and cross the room to get the engraved letterhead.
Live with it.
It would be nice if he could explain things to you the way _you_ want them explained. But if it gets to be too much trouble, he'll just stop bothering. And the loss is going to be yours, not his.
It's amazing that any of the people who talk seriously to computers can still talk to humans after. I'd like my really competent surgeon to have a decent bedside manner, but if he doesn't, I can live with it. I can't live with an incompetent, caring surgeon.
I replied as both a computer professional and a front-line customer service professional. I brought my experience to the table. I now list useful communication as the #1 skill that every person should have. My statements are based on this belief. I myself had to learn this skill. I speak of the benefits of good communication as one of the converted.
Good communication takes work. Good communication requires two people willing to talk and work at it until points and understood or ideas conveyed. Both sides must learn and adapt. Both sides must translate. Quite honestly, it's hard but worthwhile work.
An idea is conveyed with both a message and a messenger. Both must succeed for the idea to reach its destination. It is wrong to blame with the speaker or the listener, yet both responsiblity for the failure.
I am afraid that I mis-explained myself a few days earlier. Let me restate, if I may.
Every day, a person has others telling them multiple things, with conflicting priorities, and without any solutions. Likewise, they see problems every day, and they point these out to others. In the workplace, this is the constant grind. This is the rule, not the exception.
Given this situation, a hacker, doing someone a favor by telling them something that they need to know, is just like everyone else. Everyone is giving information all the time and constantly. The distinguishing factor is not whether you give someone information that they need to know, it's whether you help them to understand how that imformation impacts them, work out an action, and negociate a priority for that action. The person who does those things gets listened to and has their points acted upon.
A person who just tells people things will find that their information is pushed to the bottom of the list and not acted upon. Thus, the hacker's information often is often disregarded and ignored.
(no subject)
You don't like the color stationary he's using, so you don't read the letter.
It's the color stationary he happened to have at hand. He didn't get up and cross the room to get the engraved letterhead.
Live with it.
It would be nice if he could explain things to you the way _you_ want them explained. But if it gets to be too much trouble, he'll just stop bothering. And the loss is going to be yours, not his.
It's amazing that any of the people who talk seriously to computers can still talk to humans after. I'd like my really competent surgeon to have a decent bedside manner, but if he doesn't, I can live with it. I can't live with an incompetent, caring surgeon.
(no subject)
Good communication takes work. Good communication requires two people willing to talk and work at it until points and understood or ideas conveyed. Both sides must learn and adapt. Both sides must translate. Quite honestly, it's hard but worthwhile work.
An idea is conveyed with both a message and a messenger. Both must succeed for the idea to reach its destination. It is wrong to blame with the speaker or the listener, yet both responsiblity for the failure.
(no subject)
Every day, a person has others telling them multiple things, with conflicting priorities, and without any solutions. Likewise, they see problems every day, and they point these out to others. In the workplace, this is the constant grind. This is the rule, not the exception.
Given this situation, a hacker, doing someone a favor by telling them something that they need to know, is just like everyone else. Everyone is giving information all the time and constantly. The distinguishing factor is not whether you give someone information that they need to know, it's whether you help them to understand how that imformation impacts them, work out an action, and negociate a priority for that action. The person who does those things gets listened to and has their points acted upon.
A person who just tells people things will find that their information is pushed to the bottom of the list and not acted upon. Thus, the hacker's information often is often disregarded and ignored.