I've had FedEx deliver a letter to my neighbor's house (leaving it tucked into the screen door in the back). Another time, I was anxiously awaiting a package, and the tracking information showed that the package was on the truck. I'd been tracking it all day, when I suddenly saw a notation that they had attempted delivery and that they claimed they couldn't deliver the package because nobody was home. Except that, like you, I was home, had been home all day, and nobody ever knocked on the door. Besides, I have a signature on file saying that it is ok for them to leave stuff at the front door. When I called to complain, they refused to redeliver the package the same day, because it wasn't scheduled to arrive until the next day, anyway.
I was expecting a package via UPS last Thursday (a week ago) as a gift for a friend (ordered by another friend) on Saturday. As of Saturday morning, the tracking number still showed that the billing information had been received, but no other pickup or transit information. Several nasty, angry email messages later (sent to the merchant by the friend who ordered the gift), the merchant finally agreed to overnight a replacement on Monday for delivery Tuesday. Guess what? The original package arrived Monday, and the replacement arrived Tuesday. No idea what happened, there. In fact, in this particular case, I'm not sure whether the merchant or UPS was at fault.
And that reminds me of another UPS fiasco. I was expecting a package one time, and had missed delivery several times. The package couldn't be dropped off without a signature. I decided to have them hold the package at the UPS facility for pickup, even though UPS has very limited pickup hours, and I had to go on a Saturday to retrieve the package. I went to get it, and they couldn't find it. So they asked me what the box looked like! Um, yeah, of course I can describe the box that I've never seen. They tried to tell me that they didn't have it, but I refused to leave until they found it -- which they did, after 20 minutes of hunting around in the back. Arrrgh.
So yeah, shipping companies do weird stuff, sometimes. It's so frustrating. I hope your package gets found.
(no subject)
I was expecting a package via UPS last Thursday (a week ago) as a gift for a friend (ordered by another friend) on Saturday. As of Saturday morning, the tracking number still showed that the billing information had been received, but no other pickup or transit information. Several nasty, angry email messages later (sent to the merchant by the friend who ordered the gift), the merchant finally agreed to overnight a replacement on Monday for delivery Tuesday. Guess what? The original package arrived Monday, and the replacement arrived Tuesday. No idea what happened, there. In fact, in this particular case, I'm not sure whether the merchant or UPS was at fault.
And that reminds me of another UPS fiasco. I was expecting a package one time, and had missed delivery several times. The package couldn't be dropped off without a signature. I decided to have them hold the package at the UPS facility for pickup, even though UPS has very limited pickup hours, and I had to go on a Saturday to retrieve the package. I went to get it, and they couldn't find it. So they asked me what the box looked like! Um, yeah, of course I can describe the box that I've never seen. They tried to tell me that they didn't have it, but I refused to leave until they found it -- which they did, after 20 minutes of hunting around in the back. Arrrgh.
So yeah, shipping companies do weird stuff, sometimes. It's so frustrating. I hope your package gets found.