Not being able to accomodate with plan text is bad enough; not being able to accomodate with plan English is even worse. I wonder what country they outsourced their support to.
Their call center is in Florida. Dunno whether they outsourced the "answering customer email" part. But honestly, I'd expect better English than that from a non-native-speaker working in customer support. Or at least mistakes that look more like typical non-native-speaker mistakes.
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