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"We cannot accomodate with plan[sic] text"? It's the simple version. It's standard. What are they, a garage operation using webmail to handle customer service? Maybe I shouldn't trust them to reliably provide my dial tone after all. Sodding amateurs.
( After I responded to their half-assed, marketspeak, script-driven reply to my complaint about part of their web site being broken, with a request that future email be sent in plain text... )I'm not getting warm fuzzies here. I'm having serious second thoughts about having switched my dial tone to TalkAmerica. Unless I get clues that they know their asses from their elbows, I'm certainly not going to suggest that anybody else use them.
(They also gave me a "tell the customer what he wants to hear" answer instead of the truth (which was probably "we don't know") when I was first signing up, when I asked whether their "turbo Internet" access worked with Linux. Once the CD arrived and I saw that it had only Windows files on it, I called and asked, and they explained that no, there was no Linux version, but that Linux is "so much faster" than Windows that I should see the same speedup anyhow. (Okay, Linux is faster than Windows ... I'll buy that, especially since I'm not running an X server on most of my Linux machines -- and certainly not on the box with the modem attached. But 500% faster at serial I/O than a Windows box? Windows really can't keep a 56K modem busy?) Uh, riiight ... But if I'm already using Linux to connect to a different provider and the speedup I'll see is because I'm using Linux, won't I see the same speed that I already get with my old provider? Fortunately I wasn't expecting actual results from that "feature" but took the freebie as an experiment.)
They've earned a public mocking. Plaintext is easy, and they're a $%*#ing telecommunications company. They can write RFC-compliant email if they want a shred of cred with a techie. I don't like being lied to (even in a "say yes instead of 'I don't know'" manner), and I really don't like being told to "just get a different MUA" because somebody else can't be bothered to send plaintext. There are reasons I use the mail client I use.
(And yes, I'm aware the HTML could have been worse -- it could have been that abominable Microsoft cruft with a separate <DIV> tag for each line and gratuitous font-change commands that wind up not doing anything. Small favours and all that...)