I used to work for a same day delivery company that is now owned by Airborne. I know of what I speak here. The Tuesday-Saturday crap is unacceptable.
Let me explain the game they are running:
They can get away with anything they want as long as they weren't negligent, and if the form the shipper signed said they could leave the package without a signature, they're entitled to do that if it was reasonable to do so.
1) Contact the shipper, and ask him if he specified a signature and not a release/slide-option type of delivery. Release is almost assuredly the default option so take PICTURES of ANY area this could have conceivably been left at to A) Demonstrate it wasn't and B) Demonstrate there is no such thing as a "reasonably safe area to have left the package". I'm sure your photos will be DAMNING.
2) Unless you (actually the shipper, see #3) can show negligence, the only amount you can get is for the insured value of the shipment, and if you didn't pay for extra insurance, that's practically nothing. This was a computer too, wasn't it?
3) FedEx has no obligation to do jack for you because you werent the customer. You need to have the SHIPPER call FedEx, and conference you in (not the other way around because they will use the caller-id didn't match the shipper's # excuse).
4) The big one. Have the shipper tell FedEx that he will call the police and report the shipment stolen and then follow thru on it. Time matters ALOT in trying to recover the shipment, and they can stall you all they want since they don't actually owe you *anything*. However, Once it's reported stolen by the shipper, their not actively helping fix the problem goes a long way to showing negligence.
What he said... Contact the shipper and let them know. If they are using FedEx and FedEx is screwing up, they'll look bad so they'll get on FedEx about it. Also look into whether there was insurance on the item, chances are the shipper has a standard policy for situations like this.
I've contacted the person who bought the thing for me; I'm not certain whether I should let him contact the vendor or go ahead and do that myself right away. We don't actually know what happened until the driver calls in on Tuesday though.
(no subject)
I used to work for a same day delivery company that is now owned by Airborne. I know of what I speak here. The Tuesday-Saturday crap is unacceptable.
Let me explain the game they are running:
They can get away with anything they want as long as they weren't negligent, and if the form the shipper signed said they could leave the package without a signature, they're entitled to do that if it was reasonable to do so.
1) Contact the shipper, and ask him if he specified a signature and not a release/slide-option type of delivery. Release is almost assuredly the default option so take PICTURES of ANY area this could have conceivably been left at to A) Demonstrate it wasn't and B) Demonstrate there is no such thing as a "reasonably safe area to have left the package". I'm sure your photos will be DAMNING.
2) Unless you (actually the shipper, see #3) can show negligence, the only amount you can get is for the insured value of the shipment, and if you didn't pay for extra insurance, that's practically nothing. This was a computer too, wasn't it?
3) FedEx has no obligation to do jack for you because you werent the customer. You need to have the SHIPPER call FedEx, and conference you in (not the other way around because they will use the caller-id didn't match the shipper's # excuse).
4) The big one. Have the shipper tell FedEx that he will call the police and report the shipment stolen and then follow thru on it. Time matters ALOT in trying to recover the shipment, and they can stall you all they want since they don't actually owe you *anything*. However, Once it's reported stolen by the shipper, their not actively helping fix the problem goes a long way to showing negligence.
Good Luck.
(no subject)
(no subject)